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Web Support only. Please note that phone and e-mail support are no longer available for this product. For more information click here.
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Start your product support session with the most frequently asked questions! If you do not see your issue listed below,
please try the Troubleshooting System,
which contains the same information our technicians use. Please note that the FAQs below are only the top technical
notes; the troubleshooting system will give you access to all of the available notes. |
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| Top FAQs (Frequently Asked Questions) |
Notes 1-5 of 6 Next > | View All |
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|  | Could Not Locate the File Winspool.dll
When attempting to launch Carmen Sandiego Word Detective™ (School Edition), the following message appears: "Could not locate the file winspool.dll." This message occurs when attempting to launch Carmen Sandiego Word Detective™ (School Edition) in Windows® 2000 or Windows® XP. Renaming the WINSPOOL.DRV file will help to identify the source of this issue. Consult with the remainder of this technical note for more information and the procedure. | | | Minimum System Requirements
The following are the minimum system requirements needed to properly run Carmen Sandiego Work Detective (Network). If your system does not meet these requirements, you may not be able to run the program. | | | Removing a Name from the Sign-In Screen
After playing Carmen Sandiego Word Detective™, you want to remove a name from the sign-in screen. The steps to remove a name from the sign-in screen are described in this technical note. | | | Cannot Initilize Graphics (Windows® 95/98)
When attempting to start Carmen Sandiego Word Detective™ on a computer with Windows® 95/98 an error message appears "Cannot Initialize Graphics." This issue occurs when incorrect color settings are selected in the Display Settings. View the remainder of this technical note for additional information. | | | Incompatible Version of the RPC Stub
When attempting to install the program, the message "Error 0x90070725 Incompatible version of the RPC stub" appears. An incorrect version of the OLEAUT32.DLL file in the System folder causes this issue. Downloading and installing the correct version of the OLEAUT32.DLL file should resolve the issue. Consult this technical note for additional instructions. | |
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If you have not found the answer to your question,
try our
Troubleshooting System. |
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| Software Updates - Carmen Sandiego Word Detective™ (School Edition) |
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| There are no downloads available for this software title. The technical notes for this title will assist you in getting the most from your software. |
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