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Product Support
Learning Management System 4.x (Portal)

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Start your product support session with the most frequently asked questions! If you do not see your issue listed below, please try the Troubleshooting System, which contains the same information our technicians use. Please note that the FAQs below are only the top technical notes; the troubleshooting system will give you access to all of the available notes.

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 Top FAQs (Frequently Asked Questions) Notes 1-5 of 92      Next > | View All 
Minimum System Requirements

Client Specifications

Minimum Windows® Client Specifications
CPU Pentium III 733 MHz Processor or better
OS Windows 98 SE, Windows 2000, XP Home and XP Professional
RAM 128MB RAM minimum
Hard Drive 100 MB free
Screen Resolution 800x600 16-bit colors or higher
Network Card 10BaseT or better
Sound Card SoundBlaster 16 or compatible; Headphones optional
Plugins Adobe® Flash Player 8 or higher; Adobe® Acrobat Reader 5 or higher; Java® JRE 1.5.0_06-JDK 1.5.0_15; Java 6 not supported
Additional Confirm that pop-up blockers are disabled, JavaScript is active and Cookies are allowed; Confirm Firewall allows full communication with LMS.
Supported Windows® Browsers
Browser Win 98 SE (SP2) Win 2000 (SP4) Win XP Home and Pro (SP2)
Microsoft® Internet Explorer 6.0 supported supported supported
Mozilla Firefox® 1.5 supported supported supported
Netscape® 7.0+ . supported supported

Minimum Macintosh® Client Specifications
CPU Single or Dual G3/G4 333 Mhz or faster; Intel Mac Core Duo 1.8 GHz or faster
OS OSX 10.2.8, 10.3.9, 10.4.8 or higher
RAM 128 MB RAM minimum
Hard Drive 100 MB free
Screen Resolution 800x600 16-bit colors (Thousands) or higher
Network Card 10BaseT or better
Sound Card Standard Macintosh Sound; Headphones optional
Plugins Adobe® Flash Player 8 or higher; Adobe® Acrobat Reader 5 or higher
Additional Confirm that pop-up blockers are disabled, JavaScript is active and Cookies are allowed; Confirm Firewall allows full communication with LMS.
Supported Macintosh® Browsers
Browser OSX 10.2.8 OSX 10.3.9 OSX 10.4.8
Netscape® 7.0+ supported supported supported
Mozilla Firefox® 1.5 supported supported supported
Safari® 2.0 . . supported


Server Specifications

OS / Application Server / Database Combinations
LMS Server OS Microsoft® Windows® Server 2000 SP4 (Standard or Advanced Server)
Microsoft® Windows® Server 2003 SP1 (Standard or Enterprise Server)
RedHat Linux 9, RHEL 2.4 AS or ES through RHEL 4.5 AS or ES
Apple® Macintosh® OSX Server 10.4 (OSX 10.5 Server not supported)
LMS Application Server Apache with Tomcat
Microsoft® IIS 5 or IIS 6 with Tomcat
LMS Server Database Microsoft® SQL Server 2000 SP4
Microsoft® SQL Server 2005
MySQL 4.1.x (MySQL 5.x not supported; MySQL is not recommended for databases over 60,000 users)
Minimum Network Requirements
Bandwidth Requirements Destination Math® courses and Destination Reading® courses I and II content: 30-50kbps/user
Destination Reading® Courses III and IV content: 100kbps/user (70-80 kbps with building-based caching)
WAN Connectivity T1 minimum; Fiber, ATM or gigabit connection preferred
Building Network Minimum 10/100 Switched; 100 Mbps recommended

Server Specifications for Small Windows-Based Customers
(Up to 35,000 users in database)

One Server Model
CPU Two Pentium IV 2.0 GHz (or faster) Processors
RAM 4 GB RAM minimum; 1 GB allocated to LMS4 / Tomcat
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5
Two Server Model
CPU One Pentium IV 2.0 GHz (or faster) Processor for each server
RAM 2 GB RAM minimum on each server; 1 GB allocated to LMS4 / Tomcat on the Web server
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5

Server Specifications for Medium Windows-Based Customers
(35,000 - 120,000 users in database)

One Web Server
CPU Two Pentium IV 2.0 GHz (or faster) Processors
RAM 4 GB RAM minimum; 1 GB allocated to LMS4 / Tomcat
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5
One Database Server
CPU One Pentium IV 2.0 GHz (or faster) Processor for each server
RAM 4 GB RAM minimum
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 10 GB free disk space
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5

Server Specifications for Small Macintosh-Based Customers
(Up to 35,000 users in database)

One Server Model
CPU Two G4 2.0 GHz (or faster) Processors
RAM 4 GB RAM minimum; 1 GB allocated to LMS4 / Tomcat
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5
Two Server Model
CPU One G4 2.0 GHz (or faster) Processor for each server
RAM 2 GB RAM minimum on each server; 1 GB allocated to LMS4 / Tomcat on the Web server
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5

Server Specifications for Medium Macintosh-Based Customers
(35,000 - 120,000 users in database)

One Web Server
CPU Two G4 2.0 GHz (or faster) Processors
RAM 4 GB RAM minimum; 1 GB allocated to LMS4 / Tomcat
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 300 MB free disk space for the LMS4 program. 5 GB free for the database. 250 MB free disk space per course for Destination Math® and Destination Reading® I and II. 1.2 GB free disk space per course for Destination Reading® III and IV.
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5
One Database Server
CPU Two G4 2.0 GHz (or faster) Processors for each server
RAM 4 GB RAM minimum
Hard Drives 3 x 73 GB (or larger) SCSI or SATA drives recommended
RAID RAID 5 recommended
Hard Drive Space 10 GB free disk space
Network 100BaseT or higher network card. 100 Mbps network connection minimum
Java JRE 1.5

Note: Please consult with Houghton-Mifflin Learning Technology's Support team regarding other feasible technical environments and larger district implementations.

Workstation Checklist
Before running Destination Success™ LMS4 from client computers, there are system settings that should be checked to ensure the software will function properly. Review the remainder of this technical note for the pre-installation workstation checklist.
Activating User Accounts
Destination Success™ LMS 4 allows activation of user accounts that have an inactive status. View the remainder of this technical note for more information.
Bandwidth per Student Workstation
While using Destination Success™ LMS 4, you want to know the recommended bandwidth for each student workstation accessing the course content. View the remainder of this note for additional information.
Changing Parameters of an Assignment
After an assignment has been created and saved in Destination Success™ LMS 4, parameters such as due date and assignment name may need to be changed. Parameters can be changed using the Assignments button in the Activities tab. View the remainder of this technical note for more information.
If you have not found the answer to your question,
try our Troubleshooting System.
 Software Updates - Learning Management System 4.x (Portal)
Downloads have been found associated with this software title. Click the download title to view further instructions and usage details.
LMS4 Quick-Start Guide
This file contains the Quick-Start Guide for Destination Success™ LMS4.
LMS4_Portal_Quick_Start_Guide.pdf
LMS4 End-of-Year Scripts
This file contains scripts to clean up the Destination Success™ Portal (LMS4) database, by removing all data, or selectively removing particular types of data.
LMS4-EOYv14.zip
Flash Player 10 Patch
This patch allows Destination Success™ Math courses to properly function when the client systems have been updated to Adobe® Flash Player 10.
LMS4-DM-Flash10Patch.zip
LMS4 Portal CSV Checker
This tool can be used to check an LMS4 CSV import file for errors prior to importing.
LMS4-CSVChecker.zip
If your issue is still not resolved,
feel free to contact us.

   
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