A-Z Product Links
#ABCDEFGH
IJKLMNOPQ
RSTUVWXYZ


Product Support
Access 21st Century

 Welcome » A-Z List » Product Support

Start your product support session with the most frequently asked questions! If you do not see your issue listed below, please try the Troubleshooting System, which contains the same information our technicians use. Please note that the FAQs below are only the top technical notes; the troubleshooting system will give you access to all of the available notes.

Troubleshooting GO
Software Updates GO
Hints & Tips GO
Contact Us GO

 Top FAQs (Frequently Asked Questions) Notes 1-5 of 20      Next > | View All 
General Computer Advice
This technical note provides information about basic system maintenance and troubleshooting that may assist in resolving issues with any software title.
Minimum System Requirements
The following are the minimum system requirements for Access 21st Century LAN/WAN version. If the systems do not meet or exceed these requirements, the software may not install or function properly. Consult the remainder of this technical note for additional information.
Connection Refused Error On Multiple Subnets
Access 21st Century is a program that is ran across a network dependent upon TCP/IP protocol to communicate client request to the server. This issue is usually resolved by making sure the client machine and server are on the same subnet. Consult the remainder of this technical note for additional information.
Connection Refused - Can Not Start Access Service
Access 21st Century requires an Access service to start when on a Windows® Network. Data Execution Prevention (DEP) prevents programs loaded in the data memory from running, thus avoiding buffer overflow. This issue can be resolved by registering the Access 21st Century as an exception, thus allowing the Java Virtual Machine to run from Access 21st Century. Consult the remainder of this technical note for additional information.
The System Is Processing Request Error
This error can be caused by improperly shutting the server down (such as through a crash) or by shutting the Access 21st Century Java process down incorrectly. An improper shut down of the server or stopping the Java process with the "java -killxxx" command will reveal itself through the presence of {*.jnl} files in the {Data} folder located in the Access 21st Century folder on the network drive. This issue can be resolved by properly stopping the java process. Consult the remainder of this technical note for additional information.
If you have not found the answer to your question,
try our Troubleshooting System.
 Software Updates - Access 21st Century
There are no downloads available for this software title. The technical notes for this title will assist you in getting the most from your software.
If your issue is still not resolved,
feel free to contact us.

   
SupportAbout UsContact Us